Question 1

What are government services?

Accepted Answer

Government services are official services provided to citizens and organizations electronically through a unified portal, without the need to visit government agencies in person. These may include document registration, obtaining certificates, permits, licenses, and other official services online — quickly, conveniently, and with minimal paperwork.

Question 2

What is IMZO?

Accepted Answer

IMZO is a mobile app for identity verification and signing electronic documents using biometric data. The app is used to confirm your identity during registration and when receiving government services on the portal.

Question 3

Where is the CGU (State Services Center) located?

Accepted Answer

State Service Centers (CGU) are located in Dushanbe and other regions of the Republic of Tajikistan. You can find the current list of addresses and working hours in the "Organizations" section of the portal.

Question 4

What is the CGU (State Service Center)?

Accepted Answer

CGU (State Service Center) is a specialized institution where citizens can complete identification, receive consultation on government services, and process documents in person. The centers were established to provide the public with convenient and fast access to government services.

Question 5

What is needed for identification?

Accepted Answer

To go through identification, you need your Republic of Tajikistan citizen's passport. Identification is carried out in person at a State Service Center (CGU) using biometric data.

Question 6

How much does identification cost?

Accepted Answer

Identification is free of charge.

Question 7

How can I view my documents?

Accepted Answer

All received documents are available in your personal account, in the "My Documents" section.

Question 8

How do I register on the government services portal?

Accepted Answer

A detailed step-by-step registration guide is available in the "Instructions" section.

Government services wherever it's convenient for you

Three steps to using the government services portal